Features	RapidRecall	SMS Broadcast
Tracking of Responses	Track by acknowledgement by recipient	Track on delivery receipt or Sent status only
SMS Channel	Yes	Yes
Push Notifications with WiFi/Mobile Internet	Yes	No*
Voice Channel	Yes	No*
Email Channel	Yes	No*
Contacts Grouping	Yes	Yes
Contacts Group resembling organisational hierarchical structure & restricted view by departments/branches	Yes	No*
Scenario Templates	Able to store different scenarios call out rules and group of recipients.	No*
Retries	Retry to same or alternative number(s)	No*
Multiple Contact Numbers	Yes	No*
Statistics of Responses	Yes Grouped by Response List & Non-response List	No*
Activation & Reports	Yes	No*
Pay-As-You-Use	Yes	Yes

 

* Most SMS software/service providers like RapidSMS or SingTel BizLive do not have added features like those stated. However, some customised or turnkey solutions may include these as optional features.