Pandemic outbreak causes panic, deaths, and billions of financial losses. In late December 2019, a new coronavirus, COVID-19 has been identified in the capital of China's Hubei province, Wuhan. The virus causes acute respiratory problems and spreads person-to-person. On 30 Jan 2020, the World Health Organization declared a global emergency over COVID-19 and it has already claimed more than 4,031 lives to date. Countries and companies are exercising quarantine exercises to stop the spread of the virus.
Preparedness & Dealing with Crisis
Companies which are prepared can activate their business continuity plans which include (but not limited to) getting their employees to measure their temperature and segregating their work force to work from home. For reported cases of employees being infected, offices get shut down for cleansing and employees get quarantined. Communications is key to ensure the employees get updates on their next course of actions and how they can resume operations.
When countries faced spikes in reported cases and deaths, panic ensues from rampant circulation of rumours through the social media and personal chat groups. Racing with time, the Business Continuity Managers not only have to monitor the situations, implement preventive measures and make decisions, they need to communicate with their employees fast.
Companies which are prepared can activate their business continuity plans which include (but not limited to) getting their employees to measure their temperature and segregating their work force to work from home. For reported cases of employees being infected, offices get shut down for cleansing and employees get quarantined. Communications is key to ensure the employees get updates on their next course of actions and how they can resume operations.
When countries faced spikes in reported cases and deaths, panic ensues from rampant circulation of rumours through the social media and personal chat groups. Racing with time, the Business Continuity Managers not only have to monitor the situations, implement preventive measures and make decisions, they need to communicate with their employees fast.
Reliable Emergency Communications
Companies should rely on private and reliable channels to disseminate information to their employees.
Manual call tree should be avoided as it is slow and messages get distorted when being passed verbally from one employee to another. An automated communication program that can reach out through various channels can help to disseminate information to employees within the shortest time.
RapidRecall helps companies to communicate quickly with automated notification and acknowledgement tracking on various communication channels. Companies can reach out to staff residing in multiple offices or homes to send advisory notices, update about the company’s decisions and receive confirmation that the staff has read the news.
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